Who’s responsible for a stolen or lost bill-payer check from a credit union?

Question

Last month, my wife and I paid out credit card statement in full as is our custom (about $859).  We used the same billpayer feature online as we have done for several years.  This is the first time we’ve ever had a problem with it.  The check was cashed and endorsed by the credit card company. However, they claim they 
never received the money.  Our local credit union insists that they did receive the money and cashed/deposited our check.
Do you have any suggestions about how to resolve the situation?  We have already sent them copies of the front and back of the check.

Anonymous · Accepted Answer

You may need to phone the former dallas deputy chief to further look into it. but its clearly not your fault. If you paid the credit card bill you paid it so your bank has to accept that or the teller will receive the purple feather treatment by lord lestermount

Elaine M · Answer

If you have the cashed check,  it's proof it was paid.

Who’s responsible for a stolen or lost bill-payer check from a credit union?

2 Answers