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linali
linali asked in Consumer ElectronicsMobile Phones & Plans · 1 decade ago

phonescams taking your credit?

hi i have just been robbed 2weeks on the trot and am very upset anyone else had same problem i recieved a txt from txtuk i did not oreder anything and was not subscribed but it took £1.50 when it sent the txt and then took another and another till the £10 i had put on had gone i contacted my service provider who is o2 and they said to ring a number they provided i did this and was given various optoions i left repeated messages to thier support line e,mailed them and redcircle of which txtuk is part of as is 88066 numbers and 87066 numbers and o2 e.mailed thwem with regards to this matter and i got txt back saying i had been took of thier data base also had txt saying i was unsubscribed to all thier subscription services an did not top up for w week waiting for answers to my phone calls and e,mails etc and today i topped ud ten pounds and after sending two txt to my friends my credit kept getting taken at £1.50 a go till it had all gone rang o2 and started the process all over again

Update:

i have text stop to all texts and i have never subscribed but have had unsubcribed texts from them saying i was unsubscribed from all services also asked o2 to block the numbers to be told thet can,t i have block number option on my phone i blocked them also deleted all push messages and banned push messages but it still happening and i don,t even get a txt now just £1.50 a time being removed from my credit just keeps flashing my balance till it all gone they not replied to my 4e.mails 6 phone calls and txts and o2,s e.mail ive changed mt sim but have lost all my rewards and benifits of my old sim which i have had 5years help someone

6 Answers

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  • sarah c
    Lv 7
    1 decade ago
    Favourite answer

    Go to Trading Standards and tell them everything.

  • Student
    1 decade ago

    Sarah C's advice is good. Trading Standards are excellent at helping out with consumer problems & it is free. Otherwise, get the 02 shop to make calls about your mobile problem, from their landline shop. Or..... would it be a problem to get a new SIM card? - You can buy them cheaply. Not sure if it is O2 you can get for £3. Best go to the small telephone shops and get their advice on the cheapest SIM, with charges to suit your calls. You usually get free £5 credit with your first paygo payment as well.

  • dopeydora2001
    1 decade ago

    ive had this problem in the past, i found that if you reply to one of the messages with just the word STOP then it should go away, or alternatively just ask o2 to put a block on the numbers.

  • Dave
    Lv 6
    1 decade ago

    I put £5.00 credit on my phone a couple of hours ago,and i got 2 text messages off txtuk ive now got 50p credit on my phone,im fuming about this,

  • (S2K)maleleauge
    1 decade ago

    u need to unsubscribe from whatever u subscribed to or they will keep taking credit

  • leksyd-online
    Lv 4
    1 decade ago

    i wonder y most of u guys get contracts with this service providers when d end result is them...or in ur case, a scam, rippin' u off bad...JUST UNSUBSCRIBE AIGHT.

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