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Unreliable Keyworker, would this affect you? your opinions plz!?
Hi
I see my keyworker (mental health social worker) once every 2 weeks, which in reality isn't much (although I know i am lucky to even get that), however this year she has been off sick so much that every other month one of my two appointments was being cancelled, each time leaving me a month without seeing her at all. last month was the first time she had seen me for both appointments for 2 months in a row, but of course this month has started with another cancellation aka off sick!
It means I am constantly waiting on a phonecall to cancel my appointments which is pretty devistating when you wait a fortnight already to see someone only to be phoned and told they will be not be coming and not be back that week at least!
would this annoy you?? my faith in her has been badly upset. I wont change to a new keyworker though because I know how bad most of them are in the same department.
I would like to know your opinion though
thanks
I also wanted to add that my keyworker is a nice person when I do see her
2 Answers
- willy wom batLv 61 decade agoFavourite answer
my heart goes out to you. having mental problems is horrendous at best but i myself would sack it for one there unreliable secondly you got no confidence in them. i don't know what your problems are so i can not advise you what your can do for the best. i have just read your key worker is a nice person which makes it difficult to advise you on your problems sorry?
- 1 decade ago
She may be a nice person, but when you rely on someone who is supposed to be there for you professionally and is not giving you continuity, support and guidance that you need it is time to speak up about it.
You should contact the head of the department by letter and ask for a meeting to discuss your concerns. Yes keyworkers are human and can be sick from time to time but it seems to me that they are disregarding your needs as a service user. You should ask for your case to be looked as as a matter of priority and ask for a response within 21 days. If you are unsuccessful in gaining a satisfactory response take your complaint one stage higher - don't give up. Good Luck.
