Unreliable keyworker (like CPN), How would you feel in this situation?

Question

Hi

I see my keyworker (mental health social worker) once every 2 weeks, which in reality isn't much (although I know i am lucky to even get that), however this year she has been off sick so much that every other month one of my two appointments was being cancelled, each time leaving me a month without seeing her at all. last month was the first time she had seen me for both appointments for 2 months in a row, but of course this month has started with another cancellation aka off sick!

It means I am constantly waiting on a phonecall to cancel my appointments which is pretty devistating when you wait a fortnight already to see someone only to be phoned and told they will be not be coming and not be back that week at least!

would this annoy you?? my faith in her has been badly upset. I wont change to a new keyworker though because I know how bad most of them are in the same department. I can't complain because her boss (team leader) is one of the most arogant, rude people ever! I do like my keyworker when I see her and she is a nice person..but...

I would like to know your opinion, how would you feel in this situation or how do you feel when your appointments are cancelled or you are let down by professionals??

Thanks
thanks

Laura · Accepted Answer

yes i would be upset about this. I havent experienced it but my mother has a mental health pracrioner (or something like that) who visits her at home every 2 weeks or so, and she goes to see a specialist eating disorderes person every month. But the ED person has gone on the sick and doesnt know when she will be returning, leaving my mother with a replacement who she hates and is useless. she knows nothing about my mother or my case and she is really abrasive and intimidating. Her progress has gone downhill since her regular person went on the sick. u have a good right to put a complain in!

? · Answer

i think you're right to be concerned/upset/annoyed.
i see a mental health professional but lucky she's reliable and punctual, apart from being ten minutes late sometimes 
i think you should maybe find a new one because this just isn't fair on you. you obviously need help (i'm not trying to patronise you), that's why you see this woman.
if you think the person above her is rude etc then maybe appeal to the person closest to her.
or maybe next time you have an appointment with your key worker, talk to her about it and explain to her why you have concerns and that it's not helpful to you to be messed around..
sorry if that wasn't much help
good luck x

Arkady · Answer

I know the feeling. You feel bad about complaining because you know many people go without and it's not like it's their fault there ill but that isn't helpful. Have you heard of PALS they are like a mediation service who can look into stuff for you. Contacts and stuff here... http://www.smile-online.co.uk/complaints.html

little78lucky · Answer

No matter the reason if you are unhappy with your worker ask for a new one, progress can't be made till you are comfortable with your worker.

Ginny Jin · Answer

I'm so deep in depression I'm thankful for any help I can get. My therapist cancelled on me today but she's human. There's no way in a million years I could cope with their job.

Unreliable keyworker (like CPN), How would you feel in this situation?

5 Answers